FAQ
1. What is Elliot Vaughn?
Elliot Vaughn is an independent eyewear brand focused on clean design, everyday functionality, and reliable materials. Our collections are created for a global audience seeking well-balanced frames that combine comfort, durability, and versatile style.
2. Where are your products designed and made?
Our products are developed in collaboration with experienced designers and manufacturing partners. Production takes place through carefully selected facilities that specialize in eyewear construction and finishing.
We focus on material quality, fit, and durability to ensure each piece performs well in everyday use.
3. Why is Elliot Vaughn operated through a Hong Kong company?
Elliot Vaughn is operated by an international company based in Hong Kong. This allows us to efficiently manage global logistics, coordinate with manufacturing partners, and provide reliable delivery and support to customers worldwide.
4. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment options may be available at checkout depending on your location.
All payments are processed securely through encrypted checkout systems.
5. Do you ship internationally?
Yes, we ship to many countries worldwide. Available shipping destinations and currency options are displayed at checkout based on your location.
6. How much is shipping and how long does it take?
Shipping Costs:
Shipping fees are calculated at checkout based on your delivery address.
Processing Time:
Orders are typically processed within 1–2 business days.
Delivery Time:
Estimated delivery is 5–14 business days, depending on your location and local carrier operations.
All orders include tracking so you can follow your shipment.
7. Where are orders shipped from?
Orders are shipped from our international fulfillment centers. This allows us to serve customers in different regions efficiently.
8. What is your return and refund policy?
We offer a 30-day return window from the date of delivery.
To be eligible for a return:
- Items must be unworn
- Items must be in original condition
If your return is approved, you may choose a refund or exchange.
To start a return, please contact our support team with your order details.
9. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can also track your order directly through the “Track Your Order” page on our website.
10. What should I do if my order hasn’t arrived?
Delivery times may vary due to customs processing or local carrier delays.
If your order is significantly delayed, please contact us with your order number and we will assist you.
11. How do I choose the right size?
Sizing details are provided on each product page.
If you are unsure, we recommend comparing the listed measurements with a pair you already own to ensure a comfortable fit.
12. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, modifications may not be possible.
13. How can I contact customer support?
Email: support@elliotvaughn.com
Phone: + 1 424 4453259
Customer support is available Monday to Friday during standard business hours.
14. Do you offer discounts or promotions?
We occasionally offer promotions and limited-time offers.
You can subscribe to our newsletter to receive updates on new releases and special offers.
15. Are your products authentic?
Yes. All products sold on our website are part of the official Elliot Vaughn collection and are sold directly by our company.
🏢 Company Information
Company Name: Moretti International Limited
Registered Address:
Central, 50 Stanley Street
World Trust Tower, Suite C, Level 7
Hong Kong