Refund policy
At Elliot Vaughn, we are committed to delivering premium products and a smooth customer experience. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.
30-Day Return Policy
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
Eligibility Requirements
To qualify for a return:
- The item must be unused, unworn, and in the same condition as received
- All original tags and packaging must be included
- A receipt or proof of purchase is required
To initiate a return, contact us at:
support@elliotvaughn.com
Returns sent without prior approval will not be accepted.
Return Process
Once your return request is approved:
- You will receive detailed instructions on how and where to send your item
- Returns are processed at our designated return facility in Italy
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
Damages, Defects, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support@elliotvaughn.com with details and photos if possible.
We will resolve the issue promptly with a replacement or refund where applicable.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care goods (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We do not process direct exchanges.
To receive a different item:
- Return your original item (if eligible)
- Place a new order separately
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to:
- Cancel or return your order within 14 days,
- Without providing a reason
Conditions:
- Item must be unused, with tags, and in original packaging
- Proof of purchase is required
To exercise this right, contact:
support@elliotvaughn.com
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, refunds are issued to your original payment method
Processing Time
- Refunds are processed within 10 business days after approval
- Your bank or payment provider may require additional time
If more than 15 business days have passed since approval, contact:
support@elliotvaughn.com
Shipping & Return Costs
- Customers are responsible for return shipping costs (unless item is defective or incorrect)
- Original shipping fees are non-refundable
- Delivery times for replacements may vary depending on your location
For returns over $75, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
We cannot guarantee receipt of returned items without tracking.
Business Information
Moretti International Ltd.
Office: Hong Kong Central, 50 Stanley Street
World Trust Tower, Suite C, Level 7
Contact
For any questions regarding returns or refunds, please contact:
📩 support@elliotvaughn.com