Terms of service

Last updated: 3 August 2026

1. ABOUT THESE TERMS

These Terms of Service (“Terms”) govern your access to and use of elliotvaughn.com, any associated websites, applications, features, content and services, and your purchase of products from Elliot Vaughn.

The website and Elliot Vaughn brand are operated by Moretti International Ltd., a company based in Hong Kong (“Elliot Vaughn,” “we,” “us,” or “our”).

Our contact details are:

Moretti International Ltd.
BRN: 76829260
50 Stanley Street
World Trust Tower, Suite C, Level 7
Central, Hong Kong
Email: support@elliotvaughn.com
Telephone: + 1 424 4453259

By visiting the website, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms and to the policies incorporated into them, including our:

• Refund Policy;
• Shipping Policy;
• Privacy Policy; and
• any promotion-specific terms displayed before purchase.

If you do not agree to these Terms, you must not use the Services or submit an order.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified.

2. ELIGIBILITY

You must be at least the age of legal majority in your place of residence and legally capable of entering into a binding agreement to place an order.

A parent or legal guardian is responsible for purchases made by a minor using an account, device, payment method, or permission under that parent’s or guardian’s control.

You may purchase products only for lawful personal use unless we have expressly approved a wholesale or commercial arrangement in writing.

3. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our products, Services, operations, or legal obligations.

Updated Terms will be posted on this page with a revised “Last updated” date. Material changes will apply prospectively and, where required by law, we will provide additional notice.

Changes will not retroactively alter an order already accepted unless the change is required by law or expressly agreed by both parties.

4. ACCOUNTS

You may be able to create an account to manage orders and access certain features.

You are responsible for:

• providing accurate and current information;
• keeping your login credentials confidential;
• restricting access to your account and devices; and
• promptly notifying us if you suspect unauthorized access.

You are responsible for activity conducted through your account to the extent permitted by law, except where the activity resulted from our breach of a legal duty or failure to use reasonable security measures.

We may suspend or close an account where reasonably necessary to prevent fraud, investigate misuse, comply with law, protect customers, or protect the Services.

5. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate product names, descriptions, specifications, measurements, colors, materials, photographs, pricing, availability information, and care instructions.

Because products are photographed under different lighting conditions and viewed on different screens, displayed colors, reflections, transparency, proportions, and finishes may vary slightly from the physical product.

Hand-finished, patterned, translucent, wood-effect, tortoiseshell, marbled, or similarly variable materials may contain natural or production-related differences between individual units.

Measurements are approximate unless expressly stated otherwise. Fit can vary according to face shape, head width, bridge shape, ear position, hairstyle, and personal preference. Product measurements do not guarantee a particular fit.

The product title, selected variant, written specifications, stated measurements, and expressly identified package contents shown on the applicable product page at the time of purchase form part of your order.

Packaging, cases, cloths, printed materials, and minor non-material construction details may be updated where the change does not materially reduce the product’s function, quality, or value.

6. AI-GENERATED AND DIGITALLY CREATED CONTENT

We may use artificial intelligence, computer-generated imagery, digital compositing, retouching, or other digital tools to create or enhance advertising, social-media content, product presentations, models, backgrounds, environments, lighting, reflections, or styling.

Where AI-generated content depicts a specific Elliot Vaughn product, it is based on, derived from, or created with reference to actual photographs of the real product.

People, models, environments, locations, outfits, reflections, shadows, and lifestyle situations appearing in such content may be partially or entirely synthetic and may not depict a real person, event, or location.

We aim to ensure that AI-generated and digitally created content accurately represents the product’s material characteristics. Such content is illustrative and is not intended to alter or conceal the product’s actual frame shape, lens shape, principal colors, construction, or included components.

Lighting, screen settings, perspective, styling, digital rendering, and the appearance of an AI-generated model may nevertheless affect the perceived color, size, fit, transparency, or finish of a product. Customers should review the applicable product page, variant selection, written specifications, measurements, reference product images, and package contents before purchasing.

Where reasonably necessary to avoid misleading customers, we may identify content as AI-generated, digitally created, digitally enhanced, or illustrative.

The use of AI-generated content does not reduce any right you may have where a delivered product materially fails to match its description or other legally binding representations.

7. SUNGLASSES AND PRODUCT SAFETY

Any UV-protection, lens-category, polarization, impact-resistance, material, or performance claim applies only when it is expressly stated for the specific product.

Unless expressly identified otherwise, Elliot Vaughn sunglasses:

• are not prescription eyewear;
• are not industrial or occupational protective equipment;
• are not safety glasses;
• are not intended to protect against mechanical impact, chemicals, lasers, artificial radiation, or similar hazards;
• are not intended for direct observation of the sun or a solar eclipse; and
• are not intended for use in a tanning bed or solarium.

Darkly tinted lenses may be unsuitable for driving at night, at twilight, in tunnels, or in other low-light conditions. Customers must follow applicable road-safety laws and any product-specific lens classification or warning.

Impact-resistant lenses are not necessarily unbreakable or shatterproof. Discontinue use if a lens, frame, temple, hinge, screw, or other component becomes materially damaged or loose.

Sunglasses are not a replacement for medical advice, eye examinations, or treatment by a qualified eye-care professional.

8. ORDERS AND CONTRACT FORMATION

Product listings are invitations to submit an order and are not necessarily binding offers.

When you place an order, you offer to purchase the selected products subject to these Terms. An automated order-confirmation message confirms that we received your order but does not necessarily mean that the order has been accepted.

Unless mandatory law provides otherwise, an order is accepted when we send a dispatch confirmation or otherwise expressly confirm acceptance.

We may decline or cancel an order before acceptance for legitimate reasons, including:

• product unavailability;
• suspected fraud or unauthorized payment;
• restrictions imposed by payment providers;
• sanctions, export controls, or other legal restrictions;
• an address we or the carrier cannot service;
• quantity limits;
• suspected unauthorized resale;
• a material technical or pricing error; or
• an inability to verify information reasonably required to process the order.

We will not cancel an accepted order for a pricing or availability error where applicable law prohibits that cancellation.

If we cancel an order after payment has been authorized or collected, we will release the authorization or refund the relevant amount to the original payment method.

9. ORDER ACCURACY

You must review your cart, selected product, color or variant, quantity, shipping address, email address, telephone number, and payment information before submitting an order.

Contact support@elliotvaughn.com as soon as possible if you identify an error.

We may attempt to accommodate a cancellation or change requested within one hour after purchase, but we cannot guarantee that a request will be completed once fulfillment has begun.

After an order has entered fulfillment or has been dispatched, changes may no longer be possible. Eligible products may instead be returned under our Refund Policy.

10. PRICES, CURRENCIES, TAXES, AND DUTIES

Prices may be displayed in different currencies according to location, browser settings, or selected market.

The currency and final amount displayed at checkout before you submit the order control. Your bank, card issuer, or payment provider may charge currency-conversion or international transaction fees that we do not control.

Prices include taxes where we are legally required to include them. Applicable sales tax, goods and services tax, shipping charges, duties, or other charges will be displayed or calculated at checkout where reasonably possible.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other government charges. Unless checkout expressly states that these charges are included, the recipient is responsible for charges imposed by the destination country.

We are not responsible for fees independently charged by a bank, card issuer, customs authority, payment provider, or other third party.

11. PRICING ERRORS

We may correct typographical, technical, or calculation errors in product information or pricing.

Where an error is identified before an order is accepted, we may contact you and offer the option to purchase at the correct price or cancel the order.

After acceptance, our ability to change or cancel an order is subject to applicable consumer law.

We will not charge a higher price than the amount you authorized without obtaining your express agreement.

12. PROMOTIONS, DISCOUNTS, AND COMPLIMENTARY GIFTS

Promotions, discount codes, free shipping, gifts, bundles, referral rewards, and similar offers are subject to the conditions presented with the offer.

Unless an offer states otherwise:

• promotions are available only during the advertised period and while qualifying stock lasts;
• minimum-spend thresholds are calculated using the merchandise subtotal after discounts and before shipping, taxes, duties, or gift-card purchases;
• discount codes cannot be combined;
• offers have no cash value;
• a customer may receive no more than one of each threshold-based gift per qualifying order;
• complimentary gifts cannot be separately exchanged for cash or store credit; and
• promotions may be limited by customer, household, delivery address, payment method, or order.

Where an advertised gift becomes unavailable after an order is placed, we may, where permitted by law, provide an equivalent or higher-value substitute, offer an appropriate alternative, or allow cancellation of the affected qualifying order.

If a voluntary return reduces an order below the amount required for a complimentary gift, the gift must also be returned unused and in its original condition. Where the customer keeps the gift, we may deduct its clearly disclosed value from a discretionary change-of-mind refund, to the extent permitted by law.

This deduction does not apply where it would reduce or interfere with a statutory remedy relating to faulty, unsafe, misdescribed, or non-compliant products.

13. PAYMENT

Payments are processed by third-party payment providers made available through our checkout, which may include Shopify Payments, credit or debit card networks, PayPal, Apple Pay, Google Pay, or other providers.

We generally do not directly store complete payment-card numbers. Payment providers process information according to their own terms and privacy notices.

You represent that:

• you are authorized to use the payment method submitted;
• the information supplied is accurate; and
• the transaction does not violate any law.

We may use reasonable fraud-prevention procedures and may request additional verification before accepting or dispatching an order.

14. SHIPPING AND FULFILLMENT

Orders may be fulfilled from international warehouses or fulfillment partners. The dispatch location may differ from our Hong Kong office, the customer’s country, and the designated returns facility.

Estimated processing and delivery periods are stated in our Shipping Policy or at checkout.

Delivery dates are estimates rather than guaranteed deadlines unless we have expressly agreed to a guaranteed delivery service. Delays may arise from customs processing, severe weather, carrier disruption, public holidays, peak demand, incorrect information, security checks, or other circumstances outside our reasonable control.

We will provide tracking information where tracking is available. Tracking information may take time to update after dispatch.

Partial shipments may be used where reasonably necessary. You will not be charged additional shipping solely because we divide an accepted order into multiple shipments.

15. SHIPPING ADDRESSES AND DELIVERY

You are responsible for providing a complete and accurate deliverable address.

Where a shipment cannot be delivered because the customer supplied an incorrect, incomplete, inaccessible, temporary, or outdated address, the customer may be responsible for reasonable redelivery or recovery costs, except where the problem resulted from our error.

Risk of accidental loss or damage passes to the customer when the product is delivered to the customer, a person designated by the customer, or another point at which applicable law provides that risk passes.

A carrier’s delivery scan may be evidence of delivery but does not prevent the customer from reporting a genuine delivery problem.

If tracking shows delivered but the shipment cannot be located, customers should:

1. allow a reasonable period for a premature carrier scan;
2. check the property, mailbox, building reception, neighbors, and local delivery office; and
3. contact us promptly with the order number and delivery details.

We may request reasonable information or cooperation to investigate a lost, stolen, misdelivered, or damaged shipment. Remedies remain subject to applicable law and the results of the investigation.

16. CUSTOMS REFUSALS AND UNCLAIMED SHIPMENTS

Customers are responsible for reviewing destination-country import requirements.

If a shipment is refused, abandoned, or returned because the customer did not pay applicable import charges, did not provide required information, or did not collect the shipment, we may deduct reasonable, documented shipping, return, customs, and handling costs from any voluntary refund, to the extent permitted by law.

No deduction will limit a non-excludable statutory remedy or apply where the failure resulted from our error or legally inadequate disclosure.

17. RETURNS, REFUNDS, AND EXCHANGES

Our voluntary return program is described in the Refund Policy and forms part of these Terms.

Unless a product was clearly identified as Final Sale before purchase, eligible products may generally be returned within 30 days after delivery, subject to the Refund Policy.

Change-of-mind returns must generally be:

• requested within the applicable return period;
• unused and unworn, except for reasonable inspection;
• returned with original tags, accessories, cases, gifts, and packaging; and
• accompanied by proof of purchase.

Do not send a return until you have contacted support@elliotvaughn.com and received return instructions. Returns sent to an unauthorized address may be delayed or rejected where permitted by law.

Our designated returns facility may be located outside the customer’s country, including in Italy. The applicable return address will be provided after the return is approved.

Customers are generally responsible for change-of-mind return postage. We are responsible for reasonable return costs where required by law or where we have confirmed that the product is defective, materially misdescribed, or incorrect.

Original outbound shipping charges are generally non-refundable for a change-of-mind return. This does not apply where applicable law requires reimbursement.

We do not ordinarily process direct product-for-product exchanges. A customer may return an eligible product and place a new order.

After an approved return has been received and inspected, refunds are normally issued to the original payment method within 10 business days. Banks and payment providers may require additional time to display the transaction.

18. DEFECTIVE, DAMAGED, UNSAFE, OR INCORRECT PRODUCTS

Inspect your order as soon as reasonably possible after delivery.

Contact support@elliotvaughn.com promptly if an item is damaged, defective, unsafe, materially different from its description, or different from the item ordered.

Please provide:

• your order number;
• a description of the problem;
• photographs or video where reasonably useful; and
• any packaging or shipping information reasonably required to investigate.

A request for photographs does not remove or reduce your statutory rights. We use such information to verify the issue, identify its cause, assist with product-safety monitoring, and determine an appropriate remedy.

Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund, price reduction, reimbursement of reasonable return costs, or another legally appropriate solution.

The voluntary 30-day change-of-mind period does not limit longer statutory rights relating to faulty, unsafe, misdescribed, or non-compliant goods.

19. COUNTRY-SPECIFIC CONSUMER RIGHTS

United States

U.S. customers retain all non-waivable rights and remedies available under applicable federal and state law.

Any disclaimer, limitation, or dispute term in these Terms applies only to the maximum extent permitted by the law applicable to the customer and transaction.

Canada

Canadian customers retain all non-waivable rights under applicable federal, provincial, and territorial law.

Nothing in these Terms limits rights relating to internet agreements, disclosure requirements, delivery, legal warranties, product quality, misrepresentation, cancellation, refunds, chargebacks, or dispute resolution where those rights cannot lawfully be waived.

Where Québec law applies, these Terms are subject to the Québec Consumer Protection Act and other applicable Québec requirements.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Australian consumers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. Australian consumers may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts, or modifies a right, guarantee, condition, warranty, or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

Switzerland

Swiss customers retain all mandatory rights available under applicable Swiss law.

Nothing in these Terms shortens a legally mandatory limitation period or excludes a warranty, remedy, jurisdictional right, or other protection that cannot lawfully be excluded.

European Union

This section applies where we sell or direct our Services to a consumer residing in a member state of the European Union and European Union consumer law applies to the transaction.

Nothing in these Terms, our Refund Policy, or any other policy excludes, restricts, or modifies any consumer right, statutory guarantee, remedy, limitation period, or protection that cannot lawfully be excluded, restricted, or modified.

Right of withdrawal

Subject to applicable statutory exceptions, an EU consumer purchasing goods online may withdraw from the purchase without providing a reason within 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

For an order containing multiple products delivered separately, the withdrawal period begins after receipt of the final product.

To exercise the right of withdrawal, the consumer must send us a clear statement of the decision to withdraw before the 14-day period expires. The notice may be sent to support@elliotvaughn.com and should include the customer’s name, order number, the products being returned, and the date on which they were received.

After notifying us of the withdrawal, the consumer must return the goods without undue delay and no later than 14 days after providing the notice of withdrawal.

Unless we have agreed otherwise or applicable law requires us to bear the cost, the consumer is responsible for the direct cost of returning goods under the statutory right of withdrawal, provided that this responsibility was clearly disclosed before purchase.

The consumer may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. The consumer may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted in a physical retail store.

Withdrawal refunds

Where the statutory right of withdrawal is validly exercised, we will reimburse payments received for the returned goods, including the cost of our least expensive standard delivery option offered for the order.

Any additional amount paid because the consumer selected a more expensive delivery method is not required to be refunded unless applicable law provides otherwise.

We will issue the reimbursement without undue delay and no later than 14 days after receiving the withdrawal notice. We may withhold reimbursement until we have received the returned goods or the consumer has supplied satisfactory evidence that the goods were sent back, whichever occurs first.

Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction and will not be subject to a refund-processing fee.

The statutory withdrawal right may not apply where an exception under applicable law applies, including to goods made to the consumer’s specifications or clearly personalized.

Faulty or non-conforming goods

EU consumers are entitled to the statutory legal guarantee applicable in their country of residence. For new consumer goods, this generally includes a minimum two-year period beginning when the goods are delivered, although national law may provide longer protection.

Goods must conform to their description, possess the quality, functionality, compatibility, durability, safety, and other characteristics reasonably expected or expressly agreed, and match applicable samples, models, and advertising representations.

Where goods are faulty, unsafe, materially misdescribed, or otherwise fail to conform, the consumer may be entitled to remedies required by applicable law, which may include repair, replacement, a proportionate price reduction, or termination of the contract and a refund.

We will bear return or remedy-related costs where required by applicable law. The expiration of our voluntary 30-day return period does not terminate or reduce any longer statutory rights relating to faulty or non-conforming goods.

Mandatory local protections

A choice of Hong Kong law, limitation of liability, return restriction, arbitration provision, jurisdiction clause, or other contractual provision will not deprive an EU consumer of mandatory protections available under the law that applies to the consumer.

Where these Terms conflict with a mandatory provision of applicable EU or national consumer law, the mandatory provision will prevail to the extent of the conflict.

Other jurisdictions

Customers in other jurisdictions retain any applicable rights that cannot legally be waived by contract.

20. VOLUNTARY GUARANTEES

A reference to a “30-Day Money Back Guarantee” describes our voluntary change-of-mind return program. It does not replace, shorten, or restrict statutory guarantees or legal warranties.

A voluntary guarantee applies only according to the conditions stated in these Terms and the Refund Policy, except where those conditions are inconsistent with mandatory law.

Unless expressly stated in a separate written warranty, we do not offer an additional commercial durability warranty beyond applicable statutory rights and the voluntary return program.

21. INTELLECTUAL PROPERTY

The Services and their content—including trademarks, logos, product names, photographs, videos, graphics, layouts, designs, written materials, software, and other content—are owned by or licensed to Moretti International Ltd. and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful personal shopping purposes.

You must not, without prior written permission:

• reproduce, republish, distribute, sell, or commercially exploit our content;
• use our trademarks or branding in a way that suggests endorsement or affiliation;
• scrape, systematically extract, or create a database from the Services;
• use our content to train or develop a commercial artificial-intelligence model;
• remove copyright, trademark, or proprietary notices; or
• create counterfeit, confusingly similar, or unauthorized products or listings.

22. REVIEWS, PHOTOGRAPHS, AND USER CONTENT

You may be able to submit reviews, photographs, videos, comments, feedback, questions, or other content (“User Content”).

You retain ownership of your User Content. By submitting it to us, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, reproduce, resize, format, translate, publish, display, distribute, and use it in connection with operating, improving, and promoting Elliot Vaughn and its products.

This license applies only to content you voluntarily submit or authorize us to use and is subject to applicable privacy, publicity, intellectual-property, and consumer-protection laws.

You represent that:

• you created the content or have permission to submit it;
• it is based on your honest experience where it is presented as a review;
• it does not infringe another person’s rights;
• it is not defamatory, fraudulent, threatening, or unlawful;
• it does not contain malicious software; and
• you have disclosed any reward, discount, gift, payment, employment, or other material connection where disclosure is legally required.

We may moderate or remove User Content where reasonably necessary, but we are not obligated to publish every submission.

We do not permit fake reviews, fabricated testimonials, undisclosed paid endorsements, or reviews generated without a genuine customer experience.

23. PROHIBITED USE

You must not use the Services:

• for an unlawful, fraudulent, or deceptive purpose;
• to violate intellectual-property, privacy, publicity, or other rights;
• to submit false account, payment, or delivery information;
• to distribute malware or interfere with the Services;
• to bypass security or access controls;
• to scrape or harvest personal information;
• to send spam or unauthorized commercial communications;
• to place orders using stolen or unauthorized payment information;
• to purchase products for unauthorized resale;
• to impersonate another person;
• to manipulate reviews, promotions, referrals, or discount systems; or
• to interfere with another customer’s use of the Services.

We may investigate suspected violations and take proportionate action, including refusing an order, restricting access, preserving relevant information, or reporting conduct to payment providers or authorities.

24. THIRD-PARTY SERVICES AND LINKS

The Services may contain third-party tools, payment services, applications, social-media features, delivery tracking, virtual try-on tools, or external links.

Third-party services are governed by their own terms and privacy notices. We do not control their independent operations and are not responsible for third-party content, availability, or conduct except to the extent that applicable law makes us responsible.

The inclusion of a link or integration does not necessarily constitute our endorsement.

25. SERVICE AVAILABILITY AND ERRORS

We do not guarantee that every website feature will always be uninterrupted, error-free, secure, or compatible with every device.

We may temporarily suspend or modify the Services for maintenance, security, legal compliance, technical improvements, or other legitimate operational reasons.

We will use reasonable efforts to correct material errors brought to our attention.

Nothing in this section limits liability arising from our failure to comply with a non-excludable legal obligation.

26. DISCLAIMER OF ADDITIONAL WARRANTIES

To the maximum extent permitted by law, and subject to all express product commitments and non-excludable consumer rights, the Services are provided on an “as available” basis.

We do not provide warranties concerning uninterrupted website access, third-party services, or results obtained from optional digital tools beyond warranties that cannot lawfully be excluded.

This section does not disclaim:

• the accuracy of representations that legally form part of a product description;
• an express written warranty;
• statutory product-quality or fitness obligations;
• liability for fraud or intentional misrepresentation; or
• any right that applicable law prohibits us from excluding.

27. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where that liability cannot be excluded;
• fraud, fraudulent misrepresentation, willful misconduct, or gross negligence;
• breach of a non-excludable consumer guarantee;
• violation of a right that applicable law prohibits us from limiting; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the preceding paragraph and to the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential loss that was not reasonably foreseeable when the contract was formed.

Subject to mandatory law, our aggregate liability arising from a particular order will not exceed the total amount paid for the product or order giving rise to the claim.

This limitation does not prevent a customer from obtaining a refund, replacement, repair, compensation, or other remedy required by applicable consumer law.

28. RESPONSIBILITY FOR UNLAWFUL USE

To the extent permitted by law, you are responsible for direct losses reasonably incurred by us because of your intentional unlawful use of the Services, fraud, infringement of another person’s rights, or material breach of these Terms.

You will not be responsible under this section for losses caused by our negligence, breach, or failure to mitigate loss.

Nothing in this section creates an obligation that would be considered unfair, unconscionable, or unenforceable under applicable consumer law.

29. EVENTS OUTSIDE REASONABLE CONTROL

Neither party is responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disasters, war, civil disturbance, epidemic, government action, carrier interruption, customs disruption, labor disputes, telecommunications failure, or widespread technology outages.

This section does not excuse payment already due, remove obligations imposed by mandatory consumer law, or allow us to retain payment indefinitely where we cannot supply an accepted order.

If we cannot fulfill an accepted order within a reasonable time, we may cancel the affected portion and issue an appropriate refund.

30. INFORMAL DISPUTE RESOLUTION

Before starting formal proceedings, you and Elliot Vaughn agree, where legally permitted, to attempt to resolve the dispute in good faith.

A notice should include:

• the customer’s name and contact information;
• the relevant order number;
• a description of the dispute;
• supporting information; and
• the requested resolution.

Notices may be sent to support@elliotvaughn.com with the subject line “Legal Dispute Notice.”

This process does not prevent either party from seeking urgent injunctive relief, using an applicable small-claims procedure, reporting a matter to a regulator, or exercising a right that cannot legally be delayed or restricted.

31. UNITED STATES ARBITRATION AGREEMENT

This section applies only to customers residing in the United States and only to the extent permitted by applicable law. Please read it carefully because it affects the right to bring a case in court.

Except for disputes eligible for small-claims court, claims for urgent injunctive relief, and matters that cannot lawfully be arbitrated, any dispute arising from a U.S. customer’s purchase or these Terms will be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration section.

Arbitration may be conducted by documents, telephone, video conference, or an in-person hearing reasonably accessible to the customer, as determined under the applicable rules.

We will pay arbitration fees where required by the applicable consumer rules or law. Each party is responsible for its own legal costs unless the arbitrator or applicable law provides otherwise.

Individual proceedings

To the extent permitted by law, disputes must be brought individually and not as a plaintiff or member of a class, consolidated, collective, representative, or private-attorney-general proceeding.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

Jury-trial waiver

Where arbitration applies, both parties waive the right to have the dispute decided by a judge or jury in court.

Opt-out right

A U.S. customer may opt out of this arbitration agreement by emailing support@elliotvaughn.com within 30 days after first accepting these Terms.

The opt-out notice must contain the customer’s full name, account or order email address, and a clear statement that the customer opts out of the Elliot Vaughn arbitration agreement.

Opting out will not affect the customer’s order or access to the Services.

If any part of this arbitration section is found unenforceable, the remaining portion will continue to apply, except that if the class-action waiver is found unenforceable for a particular claim, that claim must proceed in court rather than class arbitration.

32. GOVERNING LAW AND JURISDICTION

Subject to mandatory consumer law, these Terms and any non-arbitrated dispute are governed by the laws of Hong Kong, without regard to conflict-of-law rules.

Subject to any mandatory right to bring proceedings in the customer’s home jurisdiction, the courts of Hong Kong will have non-exclusive jurisdiction over disputes not subject to arbitration.

This choice of law and jurisdiction does not deprive a consumer of protections that apply regardless of the chosen law or forum.

33. ELECTRONIC COMMUNICATIONS

You agree that we may provide order confirmations, dispatch notifications, invoices, policy notices, and other transaction-related communications electronically.

You are responsible for providing an accurate email address and checking relevant spam or filtering folders.

Transactional communications are not marketing messages and may continue even after you unsubscribe from promotional communications where they are necessary to service an order, address safety issues, prevent fraud, or comply with law.

34. EMAIL AND SMS MARKETING

We send promotional email or SMS messages only where permitted by applicable law and according to the consent or other lawful basis applicable to the recipient.

Consent to marketing is not a condition of purchase.

For SMS programs:

• message frequency may vary;
• message and data rates may apply;
• reply STOP to opt out;
• reply HELP for assistance where supported;
• carriers are not responsible for delayed or undelivered messages; and
• you must be authorized to use the telephone number supplied.

After an opt-out request, you may receive a final confirmation message. We will process unsubscribe requests within the period required by applicable law.

If a mobile number is reassigned, the previous user or new holder should notify us or use the available opt-out mechanism.

Marketing preferences do not prevent legally necessary service, security, recall, or transaction communications.

35. PRIVACY

Our collection, use, disclosure, storage, and protection of personal information are described in our Privacy Policy.

Third-party payment, analytics, advertising, fulfillment, customer-service, and technology providers may process information under their own privacy notices and our agreements with them.

Nothing in these Terms limits a privacy or data-protection right that cannot lawfully be waived.

36. TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, security risk, repeated material breaches, or legal requirements.

Termination does not affect:

• accepted orders unless separately cancelled;
• payment obligations already incurred;
• accrued rights and remedies; or
• provisions intended by their nature to survive, including intellectual property, liability, dispute resolution, and governing-law provisions.

37. ASSIGNMENT

You may not transfer your rights or obligations under an accepted order without our consent, except where applicable law gives you that right.

We may transfer these Terms or our rights and obligations as part of a merger, restructuring, financing, sale of business, or transfer to an affiliate, provided that the transfer does not materially reduce a consumer’s rights.

38. SEVERABILITY

If a court or tribunal finds a provision invalid or unenforceable, the provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply where they can operate independently.

39. NO WAIVER

A failure or delay in exercising a right does not waive that right.

A waiver is effective only for the specific matter for which it is given.

40. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE

These Terms, the policies incorporated by reference, the applicable product page, the checkout information, and the accepted order confirmation constitute the agreement governing the purchase.

If these documents conflict, the following order generally applies:

1. non-excludable applicable law;
2. expressly agreed order-specific terms;
3. the accepted order confirmation and checkout information;
4. promotion-specific terms;
5. the applicable product page;
6. the Refund and Shipping Policies; and
7. these Terms.

A later document controls only to the extent that it clearly and lawfully modifies an earlier one.

41. CONTACT INFORMATION

Questions, complaints, legal notices, and requests concerning these Terms may be sent to:

Moretti International Ltd.
50 Stanley Street
World Trust Tower, Suite C, Level 7
Central, Hong Kong

Email: support@elliotvaughn.com
Telephone: + 1 424 4453259
BRN: 76829260